1. GENERAL

1.1. These General Terms and Conditions (GTC) apply to purchases made through the www.puregold.hu webshop and regulate the mutual rights and obligations of the contracting parties arising from or based on the sales contract concluded between the seller and a natural person.

The rights and obligations of the parties to the sales contract are governed by the legal provisions of the sales contract, specifically sections 588 et seq. and 612 et seq. of Act No. 40/1964 Coll., the Civil Code.

The operator of the www.puregold.hu webshop and the seller is:

Arisio s.r.o.

ID: 55258425

Tax ID: SK2121934991

Registered office: Ružový háj 937 929 01 Dunajská Streda, Slovakia

Contact details: info@puregold.hu, +36 30 101-5820

A natural person registered in the Commercial Register of the Trnava District Office since 20.05.2023, entry number: 53580/T

1.2. These General Terms and Conditions do not apply if the person intending to purchase goods from the seller is a legal entity or a person acting as part of their business activity or independent profession when ordering the goods.

1.3. The business relationship between the seller and the buyer – who is not an end consumer – is subject to individually agreed terms. This means that the seller is entitled to unilaterally refuse to conclude a sales contract. The buyer will be informed of this in writing to the email address provided in the order.

2. CONCLUSION OF THE SALES CONTRACT

2.1. All presentations of goods on the web interface of the www.puregold.hu store are informative and the seller is not obliged to conclude a sales contract for these goods.

2.2. The buyer's order placed through the www.puregold.hu webshop is a binding proposal from the buyer to the seller to conclude a sales contract. The seller will immediately confirm receipt of the order by email to the email address provided by the buyer in the order; this confirmation does not mean acceptance of the seller's proposal to conclude a sales contract.

2.3. The buyer has the right to cancel their order without penalty, i.e., withdraw their proposal to conclude a sales contract, until the goods are dispatched. The buyer must notify the seller of the order cancellation by email. The seller will inform the buyer about the dispatch of the goods to the email address provided on the order form.

2.4. The sales contract is concluded by the seller's acceptance of the proposal to conclude the sales contract, while the dispatch of the seller's goods to the buyer or the seller's explicit acceptance by email is considered acceptance.

2.5. The prices of goods and services shown on the www.puregold.hu web interface are in EUR and HUF, including the applicable VAT rate according to relevant legislation.

2.6. By concluding the sales contract or in connection with its performance, the buyer agrees to the use of telecommunication devices. The costs incurred by the buyer when using telecommunication devices in connection with the sales contract (internet connection, telephone call costs) shall be borne by the buyer themselves.

2.7. The sales contract is concluded in Slovak and is archived by the seller for proper performance, and is not accessible to third parties, unless these GTC state otherwise.

3. PAYMENT TERMS

3.1. The buyer can pay the price of the goods and the costs associated with the delivery of the goods to the seller according to the sales contract in the following ways:

1. Bank transfer in advance;
2. Credit card payment via Stripe;
3. Cash on delivery (payment to the GLS courier in cash or by card).

Online credit card payments are processed through the Stripe system. Credit card data is not passed on to the merchant.

3.2. Together with the goods, the seller will send the buyer a sales receipt, which serves as a tax document.

3.3. Unless otherwise agreed, all notifications addressed to the buyer by the www.puregold.hu webshop may also be sent in the form of an electronic message (email) to the email address provided by the buyer during registration.

3.4. The www.puregold.hu webshop is entitled to send proforma invoices and tax documents to the buyer electronically or by post.

4. DELIVERY AND SHIPMENT OF GOODS

4.1. Shipping and packaging costs shall be borne by the buyer according to the method chosen by them when ordering the goods. These costs are regulated by the prices listed on www.puregold.hu.

4.2. If, according to the sales contract, the seller is obliged to deliver the goods to the place designated by the buyer in the order, the buyer is obliged to take over the goods upon delivery. When taking over the goods from the carrier, the buyer is obliged to check the integrity of the goods packaging and, in case of any defects, immediately notify the carrier. In case of finding any violation of the packaging indicating unauthorized intrusion into the shipment, the buyer has the right to refuse to accept the shipment from the carrier.

4.3. If, due to reasons on the part of the buyer, the goods need to be delivered repeatedly or in a manner different from that specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods or costs associated with a different method of delivery.

5. WITHDRAWAL FROM THE CONTRACT

5.1 Buyer's right to withdraw from the contract

The buyer is entitled to withdraw from the sales contract without giving any reason within 14 days, except in the cases defined in clause 5.2 of the contract. They may withdraw from the contract even before the start of the withdrawal period.

The withdrawal period expires after 14 days from the day on which the buyer or a third party designated by them - with the exception of the carrier - takes over the goods. In the event that the goods ordered in a single order are delivered separately, the withdrawal period expires after 14 days from the day on which the buyer or a third party designated by them - with the exception of the carrier - takes over the last delivered goods. In the case of goods consisting of several parts or pieces, the withdrawal period for withdrawal from the contract expires after 14 days from the day on which the buyer or a third party designated by them - with the exception of the carrier - takes over the last part or piece. If the goods are delivered repeatedly within a specified period, the withdrawal period expires after 14 days from the day on which the buyer or a third party designated by them - with the exception of the carrier - takes over the first delivered goods.

When exercising their right to withdraw from the contract, the buyer informs the seller of their decision to withdraw from the sales contract by an unambiguous statement, sent to the seller's registered office address, i.e., Arisio, s.r.o., Ružový háj 937 929 01 Dunajská Streda, Slovakia. The intention to withdraw can be communicated to the seller at the email address info@puregold.hu. For withdrawal from the contract, the buyer must enclose a document proving the purchase and payment of the purchase price.

The withdrawal period is maintained if the buyer sends notification of the exercise of their right to withdraw from the contract before the expiration of the withdrawal period. The deadline is considered met if the buyer sends the withdrawal declaration to the seller's address no later than the last day of the deadline.

5.2 Withdrawal is not possible in the case of

– goods enclosed in protective packaging that are unsuitable for return for health protection or hygienic reasons and whose protective packaging has been broken after delivery, and

– goods which, due to their nature, may be inseparably mixed with other goods after delivery.

5.3 Consequences of withdrawal from the contract

In case of withdrawal from the contract, the sales contract is cancelled in its entirety from the beginning. After withdrawal from the contract, the seller will refund to the buyer all payments made by the buyer in connection with the conclusion of the contract, in particular the purchase price, including the costs of delivering the goods to the buyer. This does not apply to additional costs if the buyer chose a delivery method different from the cheapest standard delivery method offered by the seller. Payments will be refunded to the buyer without undue delay, no later than 14 days from the day the seller received the buyer's notification of withdrawal from this contract. Their payment will be made in the same way as the buyer used for payment, unless the buyer has explicitly agreed to another payment method, without charging additional fees.

The payment for the purchased goods will be made to the buyer only after the returned goods have been delivered back to the seller's registered office address or after presenting a document proving the return of the goods, whichever occurs first.

The buyer will return or bring the goods to the seller's registered office address no later than 14 days from the day they exercised their right to withdraw from the contract. The deadline is considered maintained if the buyer sends the goods back before the expiration of the 14-day deadline. The direct costs of returning the goods shall be borne by the buyer, even in cases where the goods cannot be returned by post due to their nature. In addition to the direct costs of returning the goods, the buyer is only liable for any reduction in the value of the goods resulting from handling the goods in a manner other than what is necessary to ascertain their nature, properties, and functionality.

5.4. The buyer acknowledges that if the returned goods are damaged, worn, or partially used, the seller is entitled to claim compensation for damages caused to the goods and is entitled to unilaterally set off this claim against the buyer's claim for a refund of the purchase price.

5.5. If a gift is given to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with the termination condition that if the buyer withdraws from the sales contract, the gift agreement becomes invalid, and the buyer is obliged to return the gift to the seller along with the goods.

5.6. Until the buyer takes over the goods, the seller is entitled to withdraw from the sales contract at any time. In this case, the buyer will be informed of this by email to the address provided in the order, and the purchase price will be refunded to the buyer without delay.

6. COMPLAINTS

6.1. The seller is responsible to the buyer for ensuring that the goods are free of defects upon receipt, and at the time the buyer took over the goods:

a) the goods have the properties agreed upon by the parties and, in the absence of an agreement, the properties described by the seller or manufacturer, or those expected by the buyer given the nature of the goods and based on advertising.
b) the goods are suitable for the purpose stated by the seller for their use or for which goods of the same type are usually used;
c) the goods correspond to the agreed sample or model in quality or design, if the quality or design was determined according to the agreed sample or model;
d) the goods are in the appropriate quantity, measure, or quality;
e) the goods comply with legal requirements.

6.2. The seller is responsible for defects in the goods according to the provisions of Sections 619 et seq. of Act No. 40/1964 Coll., the Civil Code, as amended.

6.3. Claims for goods purchased through the operator's webshop can only be enforced based on a written complaint from the buyer, sent to the seller's address, proof of purchase, and payment of the purchase price.

6.4. The goods complaint must contain:

• the order number
• the identification of the seller to whom the complaint is addressed
• the identification of the buyer, as well as their postal and email address
• the reason for the complaint
• the rules regarding liability for defects
• date and signature

6.5. Sections 622 and 623 of Act No. 40/1964 Coll., the Civil Code, as amended, define the buyer's warranty rights for defects, which the buyer can assert. The buyer's aforementioned rights lapse if they have not been exercised in the manner mentioned above within the warranty period.

6.6. A complaint is deemed settled by handing over the repaired goods, exchanging the goods, refunding the purchase price of the goods, paying a reasonable discount on the price of the goods, a written request to take over the performance, or its justified refusal.

6.7. The seller is obliged to confirm receipt of the complaint to the buyer without undue delay.

6.8. The seller is obliged to determine the method of handling the complaint without undue delay after receiving it. At the same time, the seller is bound by the buyer's decision as to which of the warranty rights for defects they assert. The buyer will be notified of the method of handling the complaint.

6.9. The processing of the complaint must not take longer than 30 days from the submission of the complaint. After the expiration of the deadline for processing the complaint, the buyer has the right to withdraw from the contract or has the right to exchange the goods for new goods. The seller is obliged to confirm to the buyer in writing the handling of the complaint within the specified deadline.

6.10. The confirmation of receipt of the complaint, the notification of the method of handling the complaint, the confirmation of handling the complaint, or the rejection of the complaint will only be sent to the buyer's email address, unless the buyer requested it to be sent in writing to their mailing address.

6.11. Inquiries, complaints, and product complaints are handled by the buyer in writing at the address Arisio, s.r.o., Ružový háj 937 929 01 Dunajská Streda, Slovakia. The buyer can also send their suggestions and complaints to the seller electronically at info@puregold.hu .

7. PERSONAL DATA PROTECTION

7.1. Pursuant to Section 10 para. 3 letter b) of Act No. 122/2013 Coll. on personal data protection, the buyer provides their personal data to the extent required by the relevant registration form of the e-shop information system on the www.puregold.hu website (name, surname, billing and shipping address, telephone number, and email address) on a voluntary basis for the purpose of concluding a sales contract for goods offered on www.puregold.hu.

7.2 Pursuant to Section 10 para. 3 letter b) of Act No. 122/2013 Coll. on personal data protection, the seller is Arisio, s.r.o., Ružový háj 937 929 01 Dunajská Streda, Slovakia. IČO: 55258425, VAT ID: 2121934991, VAT IČ: SK2121934991, authorized to process the personal data provided in the registration form and data regarding purchases of registered users for the entire duration of registration in the e-shop at www.puregold.hu for the purpose of customer registration, processing orders, informing users about the status of their orders, and keeping accounting and other documents related to the fulfillment of the buyer's order. Personal data will be used solely for the higher purposes of the seller and will not be disclosed to third parties, except for:

• carriers, forwarders, and contractors providing postal courier services, to whom only data strictly necessary for the delivery of goods to the buyer is transmitted;
• BAU ELEMENT s.r.o., ID: 52461611, registered office: Dopravná ul. 32 934 01 Levice, as the operator of the server and computer solution for the www.puregold.hu e-shop

7.3 The buyer consents to ARISIO, s.r.o. providing their personal data listed in the form or provided by them for marketing purposes to the aforementioned entities, and agrees to the cross-border transfer of their personal data to countries for an indefinite period and to the extent necessary to achieve the purpose(s) defined above.

7.4 The buyer has the right to request the seller in writing at any time to delete their personal data from the seller's database, with the exception of data that the seller is obliged to retain and personal data for the processing of which the seller is not required to obtain the data subject's consent.

7.5

ARISIO, s.r.o., ID No.: 55258425 informs the customer in particular about the following rights: a) the right of access to personal data, b) the right to rectification of personal data, c) the right to request information about the processing of personal data, d) the right to request an explanation if they believe that the processing of the provided personal data is unlawful, e) the right to request the cessation of the unlawful status by blocking, correcting or disposing of personal data, and f) the right to contact the Office for Personal Data Protection. The customer's rights are regulated in more detail in Section 28 of Act No. 122/2013 on the Protection of Personal Data.

7.6 The customer's personal data will be processed for the period necessary to fulfil their purpose, but at least for the period stipulated by law.

8. DISPUTE RESOLUTION, SUPERVISORY OR MONITORING AUTHORITY

8.1 Disputes between the buyer and the seller related to the purchase of goods via the www.puregold.hu website shall be heard by Slovak courts. According to the law, the authority for alternative dispute resolution is the Slovak Trade Inspection, Prievozská 32, 827 99 Bratislava 27, and other alternative dispute resolution entities. A list of alternative dispute resolution entities is published on the website of the Ministry of Economy of the Slovak Republic - www.mhsr.sk

The buyer may turn to an alternative dispute resolution body if they have used all options for resolving the dispute (e.g., exercising their right of complaint) as provided by law, except for court proceedings. The value of the dispute must exceed EUR 20. The buyer has the option to terminate their participation in alternative dispute resolution at any stage and assert their claim through the courts.

8.2 Supervisory and monitoring authority over the e-shop operator:

Slovak Trade Inspection
Prievozská 32
827 99 Bratislava 27
(www.soi.sk)

or individual SOI inspectorates by region

Public Health Authority of the Slovak Republic
Ružinovská 8
820 09 Bratislava

(offer and sale of cosmetic products) and regional public health authorities.

9. VALIDITY OF THE TERMS AND CONDITIONS

9.1 These General Terms and Conditions are valid from June 1, 2023.