Frequently Asked Questions (FAQ)
We have collected the most frequently asked questions so that you can easily find answers regarding ordering, delivery, payment, product use, and warranty.
Order and delivery
How long does it take for my order to arrive?
Orders are processed and delivered within 1-3 business days within Hungary. The exact delivery time depends on the courier service's capacity.
Will I receive a delivery notification?
Yes, the courier service will notify you of the delivery time by email and/or SMS.
Payment
What payment methods do you accept?
Credit card payment, cash on delivery, and bank transfer are all available.
Are payments on the site secure?
Yes, payment systems comply with the highest security standards, and all transactions are protected by SSL encryption.
Order confirmation
I haven't received a confirmation email, what should I do?
First, check your spam folder. If it's not there, please contact our customer service at info@puregold.hu.
Product usage
How long does it take for the effects of the products to be felt?
This depends on the product and individual reaction. Positive effects may typically appear after 1–2 weeks of regular use.
Are these products safe for daily use?
Yes, Pure Gold Organic products are made from natural ingredients and are safe for long-term use. If you are taking medication or have a specific health condition, we recommend consulting your doctor.
Warranty and returns
Can I return the product if I'm not satisfied?
Yes. If you are not satisfied for any reason, you can return it within 30 days, and we will refund the purchase price.
How long does it take to get my money back in case of a return?
Once we have received the product and processed the return, the refund usually arrives in your account within 5–10 business days.
Coupon, invoice, modification, customer service
How do I use my coupon code?
You can enter the coupon code in the cart or at checkout. After validation, the discount will be automatically deducted from the total amount.
Will I receive an invoice for my purchase?
Yes, we issue an electronic invoice, which we send attached to the order confirmation email or the delivery notification.
Can I modify or cancel my order after it has been placed?
Yes, as long as the order has not been dispatched to the courier. Email us as soon as possible at info@puregold.hu, and we will help you.
How do I reach customer service?
You can reach us by phone or email.
Phone number: +36 30 185 3205, We are available by phone Monday to Friday from 8 AM to 4 PM.
Email: info@puregold.hu. We try to respond to inquiries promptly.